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Re: How can I retrieve a field value from the form and put it in HTML field ?
Thank you @ MattH . I changed ServiceList field type to HTML and It works
View ArticleRe: Service Desk template attachments not downloading
I am still unable to download. Error is file_name.pdf couldn't be downloaded.
View ArticleRe: How can I retrieve a field value from the form and put it in HTML field ?
Your expression is separating each Name with ',\n', which is a comma and a line break. When HTML is rendered it will usually replace line-break characters with other white-space characters such as a...
View ArticleRe: Installing ISec
Hello, If you install over the top of your production console, your configuration will be maintained during the upgrade from Patch for Windows 9.3.4510 to Security Control 2018.3. Thanks,Charles
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Re: Survey Link Notification
Hi WALA, I believe you will need to update the Survey Server URL in your ConfigDB. Follow the below steps to get this done: 1- Login to your ConfigDB2- Look for "Survey Information"3- Update the URL to...
View ArticleRe: How can I retrieve a field value from the form and put it in HTML field ?
Many thanks @ vee I used the below calculation rule and It worked perfectly, I was able to retrieve the services name as I exactly desire. I saved the values inside a text field called ServiceList. In...
View ArticleRe: How to add attachment in approval notification
I did open a ticket with support and they saw the same intermittent behavior. Here's the reply... I have done more investigation into this issue, and I have found that attachments seem to not actually...
View ArticleRe: Difference between all reboot settings in Agent configuration
You are correct on item 1. The reboot setting in item 2 controls the reboot for scheduled tasks that do not have a different reboot setting selected on the Agent Settings page. This only controls the...
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Phone number field and Request Offerings
So I've noticed that when a Request Offering is set with "Enable Request Editing" my phone number field for the customer gets cleared when the submitted offering is edited in the Parameters tab. Is...
View ArticleHow can I update Service Request parameters after it is submitted?
I see the relationship to the ServiceReqParam object. But it's not available through workflow. has anyone ever done this? I have a use case where I submit something for an employee who is not yet...
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UI Actions - Creating an Email Record
As a bit of a backstory (and to try and avoid the XY problem), I've been asked to create some form emails our SDAs can send from Incidents. One of the key requirements is that the SDA needs to review...
View ArticleEscalation clock pause
hello, We have some questions wih escalation clock. When a user say us "I go to holiday for 1 month", how can we pause the "autoclose" waiting customer clock ? And the reverse, when an analyst...
View ArticleRe: How do you import AD groups?
I found a video on how to set up Ivanti to use AD groups to map teams. Hope this helps. NCSi How To: Link Teams To Users Based On AD Group Membership - Ivanti Service Manager - YouTube
View ArticleRe: HII in System Configuration Fails since upgradeing to 2016 SP3
Found my problem. I had HII in the template before install the agent.
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Re: email
The "account name" is actually simply the email on the mail server itself. Therefore, you simply have to configure auto-email retrieval. This is done in two locations: 1) determines if the "account" in...
View ArticleRe: How can I retrieve a field value from the form and put it in HTML field ?
@ vee thank you for your response. I am able to retrieve a field value in the way you mentioned. But I have a case, I want to read all the services linked to the record. Is there a way that I can use...
View ArticleSearch On Incident BO for CI Information
Is their any way to search CI details in incident BO , For example: if I want to search tickets logged for "Micrsoft" laptops Search "Smartboard" tickets related to "Phase" 3 Search "HP" laptop Issues...
View ArticleAssign an incident ticket to myself by replying with a keyword in the email...
When a team assignment is changed on a ticket, a notification is sent to the team regarding the new assignment. If I am a member of the team and receive the email, I want to be able to reply to the...
View ArticleRe: Difference between all reboot settings in Agent configuration
I believe the distribution and patch reboot settings refer to whether to force a reboot after patches are installed, and the maintenance window allows you to control when agents run certain tasks: i.e....
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