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Re: TPS config files keep resetting.

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Hi Russ,

 

I found the same thing when trying to change the System Culture (so that the date would display in en-US instead of en-GB).  I noticed that it would sometimes revert back to the default/British date format.

 

What I found is that everytime you edit the configured app in ConfigurationCentre, it copies settings from the the ConfigurationData.xml file as a template and overwrites your tps.config (and any changes you've previously made).  Here is what I did to fix this behaviour:

 

  • Find/Open the ConfigurationData.xml file in the ServiceDesk.ConfigurationCentre folder on your web access server (e.g., "\ \LDSDWEB\ServiceDesk.ConfigurationCentre").
  • Locate and update the Value for the settings of concern.
  • Save the xml file.

 

 

I can't say for sure because I don't know the inner workings of ConfigCentre like a LDSD Tech would... but by experiment and empirical evidence, I would say this is probably the case for you as well.

 

 

 

-Brian


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