you probably have a query which restricts the items in the results set to just those where the current user is the raise user. If you open out the query for this manager so they can see other incidents, then you will hit the issue you raised. Partitioning might help to restrict the list of processes someone can see or access, but once they can see an incident the privileges they have will be applied, so they would be able to add a note etc to someone elses incident.
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