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Re: Advice on Calculation for Watch Request

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Though the calculation worked the process is still really complex, as Watch Request calls a Task changing the pre-condition of all tasks being closed before fulfilling a request becomes really complex.

 

If anyone is interested I implemented a simple solution of watching requests, this is really cool as it doesn't need a separate task process

 

  • Create a new Watch Request collection and link to Request
  • Via Manage Actions add Watch Request
  • Create a new Window with Details, Create User and Date
  • On Request Process, insert Watch Request > Followed bv Decision, Condition Type = Standard, Attribute/Collection = Status, Condition = Equals Closed.
  • If Yes it links to Closed Status, if No back to Provisioning
  • Then create a Query and link it to Analyst Dashboard

Watch Request Collection Create Useris current user

andStatus Titlenot equal Closed



The only difference is the Watch Request Action is a windowed action, I have only inserted the details attribute and made in non-mandatory so the user can just click Save & Close, basically one more click!  Really simple solution all done within the same process.


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