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Request Management - Can't get Assignment Notification for "Add Task" to work
The Issue: In Service Request Management (and Change Management) the Optional Action “Add Task” does not work the same as in the Incident Management module. Specifically – in the Incident process the...
View ArticleProblem with RFID Screen Input on MC9190-Z
I running into an issue with the RFID functionality on a Motorola MC9190Z (connected to SAP via a Telnet session). The scanner is set to use 'When Detected' as the RFID input method when the trigger is...
View ArticleAuthentication options for WebAccess REST Interface
Hi,i've seen some posts about using the WebAccess REST interface (mashup) from sharepoint site. I guess that this is possible using the integrated logon policy.However, I would like to know, if there...
View ArticleShowing both layers of a category list in a collection
The title says it all. When I display a collection from a category list, it's only showing the bottom layer. I would like it to show all layers in the collection window. Perhaps there's a setting I'm...
View ArticleRe: Linking user to customer group via query results
Just wondering - Is this dynamic? I currently have a query set that looks for specific group membership (Is Member Of from AD) & want to base roles on this query. If that list changes, or more...
View ArticleAttribute in User object unavailable on Request form
I have an object that I created on the User object that I want to add to a form to allow the user to fill in/select I linked User to Request, but only a limited # of attributes are showing in the User...
View ArticleRe: Request Management - Can't get Assignment Notification for "Add Task" to...
I think the root cause of this is that your incident task process and request task processes work in different ways. My guess is that the incident task process has an assignment and/or a reminder at...
View ArticleRe: Attribute in User object unavailable on Request form
Does it work if you refer to the Raise User object on request? If it does, I suspect your new link from the user object to request isn't quite right. If it doesn't work, I suspect the new attribute...
View ArticleRe: Showing both layers of a category list in a collection
I'm not quite sure what you mean. If you mean the category tree as you are navigating to select a category, then that shows all the levels. If you mean the display of the level you have selected,...
View ArticleLDDA 9.53 update but Core is 9.5 SP1
I have not updated to 9.5 SP2 and saw that LDDA 9.53 updated on my cores last night. I assume this is not an issue? Also, if I install SP2 will I have to reapply LDDA 9.53? I was thinking you had to...
View ArticleRe: LDDA 9.53 update but Core is 9.5 SP1
No LDDA 9,53 will work on a SP1 core. You will not be able to take advantage of all of the new features in LDDA 9.53 until you do upgrade to SP2, the ones that are SP2 specific are noted in the readme...
View ArticleRe: Using the LANDesk Server as a Terminal Server?
As Mark stated this is not test and not supported. The biggest thing I would work about would be the resource concerns. There could be times when the core is already busy and then you at what ever the...
View ArticleRe: Wake up lan is not working if the systems is in shutdown State
Can you wake the computer with a third party application?As previously stated some cards do have the option to complete poweroff these option can be found in both windows and on some machines in the...
View ArticleRe: Print Device Information.
You could also run a full inventory scan on the client and create an output scan assuming you are just after this for one specific machine if you are looking for many systems you would have to try to...
View ArticleRe: Attribute in User object unavailable on Request form
raise user is already linked & it is not there either. Here's some more background - the attribute is the user collection linked. The approvers in my org need a backup approver, so I have the list...
View ArticleExamples of clear and concise Forward Schedules of Change within Change...
Hi Folks, Just to ask if anyone can a good Forward Schedules of Change within the Change Management Module / Process. We currently use a query pulling data into a Dashboaord and then transfer most of...
View ArticleRe: V5.3.40 monitor crash when you set Wep Key
Hi,I can confirm that the version 5.4.44 has fixed issue with monitor crash but I need to know how I can use Scan to Config with Wep Key on avalanche Which version of Avalanche I need to upload on the...
View ArticleRe: LANDesk servers require Java?
Stu, I know this is semi-old now, hopefully you get alerted to it. Another question in regards to this, is there a specific version of Java needed for this 'Tika' or can we update Java as necessary?...
View ArticleRe: Importing From Oracle Error
Find a solution. The connect account has to be the owner of the object the connection is based on. Is this the usual case?
View ArticleHow to install Intel HD graphics drivers on a Dell laptop
I have several different models of Dell laptop which I need to provision Win7 onto. My problem is that HII does not seem to install the Intel HD Graphics drivers. These use a setup.exe to install so I...
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