Re: Entries missing all inventory
Without actually looking i could speculate a few things:-Device ID's have been regenerated, so now when miniscan kicked off they did not update the original device?-if you run a full sync scan on one...
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Re: How to maintain Response Level (Priority) changes over time (SLA Reporting)
Thanks for the very detailed information and suggestion. I think I follow - the answer may be quite a bit more than what I am really looking to deliver. * All of the constructs are there already to...
View ArticleRe: How to maintain Response Level (Priority) changes over time (SLA Reporting)
Ok, got it. Your solution also sounds nice and seems to be a good way to report SLA changes. Let's see how others do.From my mind I couldn't tell one customer, that reports this, at least until now
View ArticleRe: LANDesk says patch is needed but machines are already patched
I'm having the same issue as tfichtner.Windows Update is not showing the patch as available; only LANDesk is.If I try to install the update manually, it tells me it's already installed.It does not get...
View ArticleRe: Entries missing all inventory
What I normally do on these devices is to re install the client. I test it on a handful to see if it works then blast the rest.
View ArticleRe: LANDesk says patch is needed but machines are already patched
So for what it's worth, I installed the original KB release manually, uninstalled it, then I was able to install the V2 release.
View ArticleRe: Window is 3 screens wide
Time for a friendly chat with your account manager I think. As console will be replaced at some as yet unknown date, if webdesk cannot cut it, then product management need to take a careful look.
View ArticleRe: Message Box Functionality?
The VIP alert-er you seek was standard functionality in the HelpDesk Classic that preceded ServiceDesk. It was a very popular feature and so in order to convert customers to LDSD it was entirely...
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Re: Alert for Expiring attribute in Service Desk 7.7
True, true, but that's true of most things in LANDESK. I often find it works out for the best as you can then do things like close an alert by closing the process and thus stop messages even if the...
View ArticleStaging Repair Task Actually Installed Updates!
Hi allWhile prepping servers for patching, the job was created with two separate tasks (stage and repair). However, out of 100+ boxes, when the staging was complete on one of the servers, it actually...
View ArticleRe: Is there a way to increase the size of the floating desktop icon?
I can give you a couple of suggestions. The more blatant one is you can modify your remote control agent settings for the client to 'Lock the remote computer when session ends'. There will be no doubt...
View ArticleRe: LDMS 9.5 SP2 "Unable to get settings from core"
I have had no luck thus far, a reinstall of the agent does not correct the issue. this is happening on a more and more frequent basis now. The issue is growing.
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LDMS 9.5 SP2 Scripted OS installation
Hi All, I wonder if anyone is still using this method. We had some old scripted install templates that we use once in a while that now do not seem to work since our upgrade from 9.5 to 9.5 SP2. The...
View ArticleRe: Is there a way to increase the size of the floating desktop icon?
Interesting, did not know about the balloon tips and those messages. I think you guys may need to update your help since I could not locate anything related to that functionality. This is good to know,...
View ArticleRe: 9.5 Agent install
Is the wscfg32.exe missing within the ldlogon Share? Can you post the log file of the advanced agent creation?
View ArticleRe: Is there a way to increase the size of the floating desktop icon?
Thanks, I've passed that feedback to our documentation team. As far as the time limit goes there's nothing we can do for 9.6 at this point, but we can add that suggested feature enhancement to our...
View ArticleRe: Is there a way to increase the size of the floating desktop icon?
That would be a question for Novar, I'm pretty much done with the whole ER process.
View ArticleRe: New jobs into Service Desk from email replicating
Another thing to look at is managing the inbox mailbox itself. We have found that LD can loop round when it gets too big, so some regular maintenance is recommended.
View ArticleRe: How to include Call Breach Time in Notification sent by e-mail to End User
What calculation? I´m using breach time attribute directly in the call window. Carlos
View ArticleLandesk AV 9.5: Black list of keys corrupted
This error message is starting to show up on all of our systems.How do you fix it? From the Kaspersky site it appears that you have to go to each system, unhide some files, and remove them.That isn't...
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