Re: Call updated flag
Very cool use of graphics.... but it seems like the condition would need to be using something else. As is, it looks like anyone in the same support group as the assigned analyst could make an update...
View ArticleRe: Call updated flag
I bet you hit the test button and you got that error. When doing a test, you need to pick which incident/change/etc to use. The system provides a list of incidents but it's based off the default...
View ArticleRe: Call updated flag
Brian, We deliberately used that condition - we only want to see updates by end users or those outside of the team. But one could easily substitute last updated user...Mark - I agree with Chris - if...
View ArticleRe: sdclient question
DGaines, I'm sorry I forgot that it is trying to download the files via HTTP, not UNC so the file permissions do not apply in the same manner. In this case you can test to make sure the file is...
View ArticleSearching for Child Requests in Web Access Search Box?
Hi Community, Has anyone ever seen the Search Box at the top of Web Access not return Child Requests when searching by ID (The only method we use)? We can search the Parent Number fine but do not get...
View ArticleRead Only Access
I have a department director that wants to be able to see all of the incidents for his department. We want to give him full access to view everything on the incident which is basically the incident,...
View ArticleRe: Call updated flag
I was hitting the test button. Not sure where to set the default query, so I'm heading back to the manual! Thanks
View ArticleRe: Searching for Child Requests in Web Access Search Box?
Never noticed that. Pure guess but maybe it has something to do with children being a collection of the incident. It would seem to be showing only parents. Wonder if that is by design.
View ArticleRe: Read Only Access
How about putting pre-conditions on each of the process actions which check for the current user being an end user and only come back true if the raise user on the process is the same as the current...
View ArticleRe: Searching for Child Requests in Web Access Search Box?
If the child processes are genuine requests and not tasks, then that sounds rather like a bug
View ArticleRe: Searching for Child Requests in Web Access Search Box?
It is a strange one, they are Child Requests (Item Orders) that are linked to a Parent Request (Order). I will log it to Support tomorrow if nobody comes up with the answer over night (UK Time). Thanks...
View ArticlePrint Button prints an incident overlapping texts and lots of missing...
Hello,We don't have a Crystal Reports Program. Our LDSD Web has "Print" button. I opened an incident and pressed the "Print" button. It printed texts that are overlapping everywhere on the page. I...
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Re: Print Button prints an incident overlapping texts and lots of missing...
Crystal reports is a standard delivery, so I'd contact whoever supplied you the LANDESK and ask them for a copy. It needs a license too.
View ArticleRe: SAML Token SmartVUE
I would recommend going through the install again. Here is a doc on the best method to remove and reinstall. Uninstall/Reinstall SmartVue
View ArticleRe: Print Button prints an incident overlapping texts and lots of missing...
Thank you so very much. I shall do contact the people who setup our LANDesk. Thanks again.
View ArticleRe: Looking for Inspiration
One of the nice things about using Service Catalogue instead of Desktop Manager is that you can incorporate an LPM approval workflow for licensed software. Depending on how permissive your publishing...
View ArticleRe: Read Only Access
Hi, For me viewing "my employes IPC's" works - it is self service query, with condition raise user/linemanager = current user. Manager can see IPC's as an enduser,I have also process with preconditions...
View ArticleRe: Read Only Access
I have a huge process, prints out as 9 pages. The thought of a precondition on everything is more than I could take. Not sure how but I have tested and end users can only open their own incidents. I...
View ArticleRe: Automated tickets thru email
Sounds like you should contact your local LANDESK support team initially
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