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Recommended Method to Remove Built in Color Schemes in Web Access?
Hi Community, Has anyone been able to delete the built it color schemes and set all Analysts back to a custom theme? A fair few of our Analysts have decided to change away from the company standard and...
View ArticleRe: Google Analytics
I have been using it for a month now on our internal test version of Self Service which has been interesting. I haven't lost any stats and we have gone from 7.6.1 to 7.7.2 successfully. Has anything...
View ArticleRe: Getting all users from a group via a calculation
The root cause of this error is that LD have restricted a small number of attributes that you can do calculations on for potential performance concerns. Imagine if the number of people in that group...
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Re: Data partition using custom attribute
I'd look as using a category for your partitioning attribute as it provides hierarchical partitioning. I tend to use a lock and key analogy for this discussion. Let's say you had an attribute which...
View ArticleRe: Error when selecting "Request Service" option in Service Catalogue after...
Hi Chris Just wanted to know if you have looked at the following.When opening Incident, Problems or Changes after upgrading to 7.2.2 an Object Reference error is displayed The stack-trace showing there...
View ArticleRe: Google Analytics
Hi Stu, Time is a little tight at the moment as we are going live with a non Service Catalogue Self Service soon, I will add it to my list to give it a go in a few weeks, we have embedded it in...
View ArticleWindows Hanging at Welcome Screen
We are having an issue with Windows hanging at the Welcome screen on logging in. Is there ANY possibility that LANDesk is doing something in the background at login that could cause this? Has anyone...
View ArticleRe: Google Analytics
There is no better way to get statistics on your web server though. The amount of information and the easy way to access it is really nice. Very little code is required and you get all kinds of cool...
View ArticleBundled SQL Server Express Administration
Hi! I was wondering if anyone has some info on this. I have been searching high and low for the answer to this but have found nothing. If LANDesk (9.5 or 9.6) has been implemented with the SQL...
View ArticleRe: How to calculation value based on another value in another BO?
Check out this link: GetNamedObject() assistance for Reference List
View ArticleRe: ERROR: Session lost.
Was this device previously connected to AOD? In the enabler settings make sure you delete the customer number and disable SAAS.
View ArticleRe: ERROR: Session lost.
Problem solved itself after I applied the wifi settings manually, made sure I removed ActiveSync...
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Mobility Management in LDMS 9.6
Noticed that there are some references to Mobility Management in 9.6 LDMS. We do not have licensing for this - I think I read that you can still run some reports without having the license. Can someone...
View ArticleRe: Since migrating our test system to 7.7.2 cannot open incident in Webdesk
The workaround fixed things up for me
View ArticleLandesk 9.6 and Power Management
Since upgrading to LDMS 9.6 I've completely lost the option for Power Management. It's disappeared from the toolbox and all menus. Has it moved, or is this a bug? Thanks,Simon
View ArticleLack of formatting in Details
Relatively new to Service Desk and wondering what people do for formatting text in Incident and Change details. I have HTML turned on and have the toolbar, however, I'm annoyed by not being able to...
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Re: Lack of formatting in Details
Hi Bart, What version of LANDesk are you on? I have tested in 7.7.2 and using the 'Tab' key indents perfectly. There were a lot of issues that got fixed in 7.7.x with HTML attributes. Best...
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Software License Import Reset
Hello everyone, Quick question : Do you know how to reset list of all licenses imported with SLM ? we made few mistakes and would like to have a clear blank white paper to start again. I saw something,...
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Re: mobile access and pass through authentication
Morning Stu It makes sense, what I was trying to do was option one "Configuring a separate web address for Mobile Web Desk" of the document extract below. Configuring Mobile Web DeskMobile Web Desk...
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