Re: Boolean Search Help
OK. Thanks. Not sure. The need has gone away. We have several do not touch machines (this example and others) and we are going to just put them in OU that is basically "LD stay away" OU. Then we...
View ArticleRe: Copy Process - Calculations not copying
People don't need to vote on this - they just need report it as a bug. So just contact support and say you have this issue.
View ArticleRe: Boolean Search Help
From testing this and prior experience, when you use "Not Like", try using "AND" instead of "OR". I just tested the scenario you are trying and using "AND" provided the desired results.
View ArticleNeed Assistance with a Latest Calculation within a collection within Incident...
Hello All, Sorry about the long background before I get to the Calculation question. Just thought the background would assist in what and why I am doing what I am doing. We are using LDSD 7.7.1 HF1...
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Re: Need Assistance with a Latest Calculation within a collection within...
With a 1:1 relationship there is no need for latest, it's only needed for collections. I also don't see any checking for null values BEFORE you check the values.
View ArticleAny future plans to begin managing Chromium?
We are starting to see an influx of Chromebooks and Chromeboxes as well as receiving more requests for these devices for classroom and instructional use. As a Google Apps for EDU customer there are...
View ArticleRe: Copy Process - Calculations not copying
Hi all, Just to clarify our sustainment process takes a lot into consideration and isn't just based how many reports it gets. We review the impact we think the bug will have and the impact it has on...
View ArticleRe: Return to home dashboard upon resolution?
Hi Jason, No I'm afraid not. The current behaviour is: Press "Save and Close" on an action/collection window (ie. Resolve) - go back to the process record that you performed the action on.Press "Save...
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Re: Query by general date range?
Sounds like you want a busy dashboard. This should help if i am understanding you correctly. Incidents opened within the past 4 days: Incidents which have a creation date that is 5 - 9 days old:...
View ArticleRe: Query by general date range?
forgot to mention your first query has a strange criteria if you are trying to find a ticket which was created in the past: I was able to write the first one using the following criteria:Lifecycle...
View ArticleRe: CALL Service Level attribute not updated
Thanks, StuDo you know if this works with CALL object?In my case, I have the following calculation: DtDesign = (DateTime.UtcNow).AddDays(-1) TempoGBT =...
View ArticleRe: CALL Service Level attribute not updated
Hi Carlos, You could also look at your Response Level matrix... If your implicit guaranteed response time is changing when you assign to this secondary support group, then perhaps you should include a...
View ArticleRe: Query by general date range?
or... he's looking for future tickets. Now THAT's proactive service. -B
View ArticleBest Practice removing old devices in LDMS 9.5
I am seeing about 1/10th if our of our computers not having been scanned in more than 30 days and turned off. This may seem high, but we just upgraded a significant number of computers. What's the...
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Re: Best Practice removing old devices in LDMS 9.5
An easy way to remove the devices that haven’t checked in in xx days would be to set the “Day’s to keep inventory scans” to a number that fit’s with your companies policies. From the console on the...
View ArticleRe: Best Practice removing old devices in LDMS 9.5
Yeas, I was aware of that. I am really trying to determine how far back to do. Anything that hasn't been scanned in 30+ days, assuming there are no other issues, is that a good place to start?...
View ArticleRe: Best Practice removing old devices in LDMS 9.5
BTW, when I go to that configure Inventory - In referrs to the number of days to keep inventories. is this the same as setting the deletion of devices that have not scanned in xx days?
View ArticleRe: SCOM Management Pack for landesk
You could have SCOM generate a formatted email to LANDesk to create a ticket.
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Re: do the two precondition in full incident process with the titled "Are all...
Hi Kevin, These are already fully functioning pre-conditions. There is no more that you need to do with them, but you need to review the task processes that you are going to use to ensure that they...
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