Re: Assign to Self button
Make sure you enable the "Execute" permission for that action within the Analyst role. It'll be an Incident Management --> Incident --> Process Related object. Any time you create a new action,...
View ArticleRe: Assign to Self button
Thank you! It was only named under Create Action not Related Object so thats how I missed it initially - much appreciated!!
View ArticleRe: Do Microsoft Office 2013 patches apply to Microsoft Office 365?
Hey, Same questions. We are working on the preperations for the 0365 rollout.Anyone with an answer on how we can patch 0365 with LANDesk using the cloud Appliance? Thanks
View ArticleRe: Custom definition, ReadRegValue won't read from HKEY_CLASSES_ROOT\CLSID\
My solution: 'Detect scripts must call Report with a true or a false to indicate whether detected or not.On Error Resume NextDim WSHShell, HKCR2 Set WSHShell = CreateObject("WScript.Shell")'Log "DCMS...
View ArticleRe: Java Detection for Mac
What is the message you see when scanning for this vulnerability? This will be found in /Library/Application Support/LANDesk/landesk.log.
View ArticlePrint Device Information.
Hi EveryoneI would like to know how to print Complete information of one device.when i double click on it, it shows "Invetory - computer name".how to print it?Please help me ASAP.Much Appreciated.Nick...
View ArticleRe: Custom definition, ReadRegValue won't read from HKEY_CLASSES_ROOT\CLSID\
Would be intersting to see what they say. We currently have a vendor onsite, no comment from them.FYI -- Updated the code above to shows my final in production script. The cool addition is it now...
View ArticleRe: Storage Adapters Status "0"
I could be wrong (as I don't work a lot with RAID) but I believe the status may refer to the status in the RAID array. I'm not sure if that's a standard in the industry or varies by RAID controller....
View ArticleRe: How to monitor software installs for Employees with local admin access
I'm not sure if this helps or not but a common way of monitoring "What" gets installed is to use alerting/monitoring. The following document will outline on how to do this at least with Add/Remove...
View ArticleRe: Cannot virtualize the landesk console 9.5 sp1 using Microsoft Appv
This is the best I could find. Since it is not a tested scenario it's not something we normally work with. http://community.landesk.com/support/docs/DOC-11286
View ArticleRe: How to login as administrator on self service?
Some customers set up two network logins, a regular one and an admin one. This alows them to hook the network account up for their admin one to match the SA account and leave the other as their...
View ArticleRe: Can I set default timezone for all service desk Web Access users?
Ideally you'd run a script which sets the timezone every day to the right one. Whoever did your implementation should have set this up, but I'm sure there is one up on the community somewhere. You...
View ArticleRe: How to login as administrator on self service?
Could run two copies of the console. I run the 32 bit version as explicit and the 64 bit as integrated. You could also have 2 frameworks for WebAccess, one with Integrated and one explicit. Each...
View ArticleRe: Query for closed tickets
I needed this report to be sent to the users on a daily basics, so I created a view using pm_processs, im_incident and rm_request in the backend. Then used the crystal rpeorts to schedule them. Thank...
View ArticleRe: Service Desk Suite Technical Specification and Architecture For 7.7
Hi Jesse, We only upload the latest version of the documents to this section whcih was 7.6.1 in the case of the Technical Specification guide. If you ever want to be sure you have the latest version...
View ArticleUnable to Select a Date in the Future
Hi Guys Have a funny one today. We have datetime attributes on a number of windows all which are used to select dates in the future. Generally they all work well but now for the 2nd time it's been...
View ArticleRe: Web Desk
Thank you so much, worked straight away and will add this to my LANDesk documentation I am keeping for these odd problems.
View ArticleRe: Unable to Select a Date in the Future
Hi Helen Take a look at this post please: http://community.landesk.com/support/message/86418#86418 RegardsKaren
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Re: Better WebDesk name search?
I can see what yoru talking about and now I can see username, first name, and last name. But now when I select a name, I get an exception error:
View ArticlePatch Manager - Download from Manufacturer
Hello, There is a setting in Scan and Repair settings / Network settings that can allow a client when downloading patches vai the gateway, than download from manufacturer. Fall back to core on failure....
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