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Re: Current Assigned Group greyed out ?

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The simplest way would just be to create your support groups based on location then...

(i.e., instead of "Applications..."/"Commuications"/etc. in the drop-down above, you would have "BBMS Support Group"/"(Other Location) Support Group"/etc.)

 

And have those "Location" groups be at the top level of your Support Group hierarchy.  You could also create child-groups under each location if needed, like Desktop/Network/whatever... but the location-based groups alone should do what you've asked.

 

Besides setting up your Support Groups as per above, you would also need to:

 

  • Make sure each analyst is set to receive Group messages.  See the How-to here.
  • Make sure that for the Assignment window data on your processes, you have your "Notify Assignee" attribute set to TRUE.

 

 

Let me know if you have more questions.

-Brian


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