The Mac agent as of 9.0 SP3 only supports HTML RC, therefore there is no checkbox to check. You should be able to perform a remote control session on 10.8.2. You can see if 9.5 SP1 helps you, as we made some changes to the certificate process to help with DNS resolution issues some people were seeing in their environment. It may be worth a shot. Otherwise, I would open a ticket with support.
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