Re: Service Catalog Items
Hi Jamie, Normally i would say, you set the correct option for true/false to display yes/no within webaccess. Perhaps it need an iisreset to display the correct values. The decimal problem is known and...
View ArticleRe: Calculation to show % of tickets resovled within SLA
Hey Jamie, every ticket should have a "Is breached flag". Within a calculation you could count all tickets and tickets that have the is breached = true and than calculate your percentage value....
View ArticleMac's are reporting Device Name as something different from Computer Name
Hello, We have been working on getting some Macs on our landesk solution. We do a manual install and it installs correctly. The problem is the Device Name does not reflect the Computer Name reported....
View Article[DataMart] Core Server Installation Failed
Hi, I encounter an issue during Landesk Installation.The installation failed on "DataMart Configuration"In coreDbUtil.exe.log, the following info is present: 03/13/2014 16:01:13 INFO 1680:1 CoreDBUtil...
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Re: How to change the headline colour of a groupbox in WebDesk?
Hi Marcello, this must be one of the red settings from my screenshot: From my mind I can't tell which one, just give it a try. RegardsFabian
View ArticleRe: Is anyone running a LANDesk agent on VMWare Linked Clones?
Our issue is within a non-persistent VDI environemtn, if you diable the scans, what use is LANDesk? Software usage monitoring is the main point of LD within WDI. Every time a VDI machine is powered...
View ArticleRe: Is anyone running a LANDesk agent on VMWare Linked Clones?
The agents in 9.5 SP1 allow you to store the Software Usage Monitoring data to a network shared folder location instead of the Registry so that it doesn't get wiped out when the user logs off. We...
View ArticleRe: Provisioning extremely slow after 9.5 SP2 Upgrade
Sorry - i guess some more info would be helpful. It's been really hit or miss where the slow parts occur. Everything appears fairly normal unitl we get to the System Configuration phase. I can tell...
View ArticleRe: Inventory Status Blanking Out After Being Set on Laptops and Thin Clients
After adding the following MAC Address to the LdAppl3.template file on the core server and running a full sync inventory on computers on the VPN. They started disappearing out of my "Duplicate MAC...
View ArticleRe: Changing String SubDataType to HTML
You can do that but you run the risk of future upgrade errors. I was advised by Support that even though it can be done, don't. I like your fix and it really is the correct action but I stayed with...
View ArticleRe: Prefix a ticket Id with zeros
The below link should take you to that community article which provides the triggers and a bit of information around there use. http://community.landesk.com/support/docs/DOC-3601 Regards,Steve
View ArticleDeploy agent on W7 devices with chinese UI display language
Hey Guys, Having troubles with a new site we have in China. We deploying machine by MDT and the agent is installing during deployment only this is failing.The display language is set to zh-CN, if we...
View ArticleRe: Changing String SubDataType to HTML
Hi, Yes unfortunately I must advise against this kind of change. This is a "system" attribute which means it is controlled by Service Desk You can tell which attributes are system ones as their...
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Re: How do I clone one ticket into many, so I don't have to manually create...
Hi, I've implemented this using 'dummy windows', copy rules and the 'Create Child Incident' action, e.g. Create an action called 'Clone Incident' associate it with a 'Dummy Window' - in my example,...
View ArticleRe: Changing String SubDataType to HTML
Thanks for you advise guys, I have restored the DB and now will use the second option to create a new Description filed.
View ArticleRe: Changing String SubDataType to HTML
Maybe someday it will get fixed. No reason for it to be like this.
View ArticleRe: Provisioning extremely slow after 9.5 SP2 Upgrade
So after watching a machine provision, I realized something strange. Here's a generic timeline: 1:05PM - Provisioning says that Adobe Reader Software Distribution starts (but the log file we have it...
View ArticleRe: LANDesk 9.5 SP2 - HII and Server 2012 R2 Deployment
I have a ticket open with support as well. They haven't gotten back to me yet so I'll post here if they give me anything worthwhile.
View ArticleRe: Adding a "Reopened" Decision into a process
I'd go with just checking for existence in the collection. There is no "Reopened" attribute unless you create a custom one (just clarifying Goas original question), but "Reopen" objects exist as a...
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