Incorrect patch severity
Did anyone else notice some patches not matching the patch severity from Microsoft? I have my machines reporting only to WSUS, so i can quickly see if I am compliant with basic Microsoft patches. this...
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Could I get CTS and CTS+ for Service Management Training ?
Dear All, Let me know how to get training CTS and CTS+ for Service Management ? Because, I already done CSP, CSP+, (CTS and CTS+ for system management) in sellinglandesk,and now left training CTS and...
View ArticleMaximum request length exceeded when saving Window
Hi, I am working on Servicedesk 7.7 and when trying Activity window it says "Maximum request length exceeded". I tried the suggestions but was not able to resolve the issue. Could some one help me on...
View ArticleOn a live LDSD, can I edit the contents of an assignment email template sent...
When our LDSD was first setup, the email template that sends a message to an analyst assigned with an incident was designed for a pager endpoint. Now that the analyst are carrying smart phones, they...
View ArticleRe: On a live LDSD, can I edit the contents of an assignment email template...
I believe it makes a difference on what you mean by "changes". It is possible to edit an "Add Assignment" control and change the text in the description without disabling the process. However, in...
View ArticleRe: Calculation to check a Role
Hey Terry,should this work for Groups as well? Just replacing the word Role with Group?
View ArticleQuestion on training for Service Desk Ver 7.1.1 -
Is there a class other than the product boot camp that will teach us how to create a simple service ticket from start to finish taking into consideration all the processes, categories, window and etc.?...
View ArticleRe: On a live LDSD, can I edit the contents of an assignment email template...
Thank you so very much. If you don't mind me asking, how do I deactivate the process and recycle the pools? I am very new to LANDesk and my boot camp training is still on July 14. Is there an online...
View ArticleRe: Question on training for Service Desk Ver 7.1.1 -
The boot camp teaches you the basics of Service Desk. When I took it I thought I knew everything. Then the consultant came in and worked his magic to create our process and I found out I knew...
View ArticleRe: On a live LDSD, can I edit the contents of an assignment email template...
To edit a process (Incident for example):Select Designers - Process Designer - Expand Incident Management - Expand IncidentMake any other active (non grayed out) process the default by selecting the...
View ArticleRe: Question on training for Service Desk Ver 7.1.1 -
Thank youSince the product is complex, I had a feeling hiring a consultant would be the answer.
View ArticleRe: SCRIPT PROBLEM ABOUT RFID
Hi Cachilli, it did not work for me also, i am using TelnetCE 7.3.172 version and Motorola 919Z. The pop-up says 'Attempting to Enable RFID reader' and screen stucks there. It actually worked in older...
View ArticleRe: SCRIPT PROBLEM ABOUT RFID
found the root cause- we have emulation parameter 'Enable RFID' as YES and also we have the above script that enables it when session connects. so these 2 settings are overlapping eachother and failing...
View ArticleRe: Question on training for Service Desk Ver 7.1.1 -
You won't be sorry. It makes a huge difference and now I can charge them for my commercial.
View ArticleRe: Repair as policy in Patch manager
Hi Paul, Thanks for the helpful information, I agree with what you said, there is no perfect solution in every way, just pick the on which works the most for our users. I am still running on the older...
View ArticleRe: Repair as policy in Patch manager
Just a very quick one before I head out. So "Reboot is needed" is basically a check for "is the PENDING FILE RENAME registry key populated". One of the things I learned recently is that you can have...
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Re: Repair as policy in Patch manager
Yea, frequent reboots are painful . Could you point me to where in the inventory where Pending reboot operation task is kept? I would assume that the inventory information on this pending reboot root...
View ArticleRe: Associate a Window and a Process
You will need to add a window rule, probably in the default area of these in Window Manager. Allocate the process you want to use and the window so that LDSD doesn't use the default one. There are...
View ArticleRe: Can you mark a End User based on who thier manager is?
Sorry if i was not clear. I already have the manager item syncing. LANDesk helped us set that up in SQL when we first rolled out SD. What i need to do is identify a person who's manager is a VIP. So i...
View ArticleRe: Can you mark a End User based on who thier manager is?
Yip - Create the Boolean on the User record, to identify the VIPs. then you can use that in a calculation to say if Raise Users ' Manager is a VIP, then bypass this part of the process
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