Anyone using Microsoft VDI with Console?
G'day team. We have a large client moving to WebDesk, but in the meantime they are using Console running on a Microsoft VDI platform. The VDI implements graphics via software deployed on the VDI...
View ArticleNot able to "Switch to Web Desk" after Internet Explorer was updated to IE...
Hi,I am not able to switch to Web desk screen after my Internet was updated to version 10.0.9200.17028.I am using LANDESK ServiceDesk 7.7.2.I have attached the image. How can I resolve this problem...
View ArticleRe: Preferred server read-only user account
Thanks for the answer. So far I only have a share with images, no software, no drivers. I created a Windows user and granted him read-only access to the images share. I can access this share from an...
View ArticleRe: Unable to deploy linux patch
Hi, My Linux OS is RedHat 6.1 64 bits with 64 bits Landesk agent. Thanks.
View ArticleRe: Not able to "Switch to Web Desk" after Internet Explorer was updated to...
Perhaps this article will help When logging into Web Desk in 7.7.1 and later you are taken directly into Self Service
View ArticleClik here to view.
Re: Unable to deploy linux patch
As you can read in the article posted previously, the 64bit agent for Linux can only detect but not remediate vulnerabilities. Hope this helpsFrancesco
View ArticleRe: Process ID not available at start of the process?
We don't offer a Self Service portal yet so that won't work either. Actually that last solution is something that might work. I just email my own system but how would I give it the phone numbers to...
View ArticleRe: 'Genereal Creation Failure' email notifications are not working
Hi Tim, I'm not sure why that one specific scenario would stop working if others are OK. I'd suggest log this with Support if you haven't already to have someone investigate it further with you....
View ArticleRe: Metric Equation function in MI
Hi, Once you have created your metrics you need to:1. Make sure the Management Information service is running.2. Wait until midnight has passed so some data will get captured. You can verify that data...
View ArticleRe: Sort Issues with Queries
Hi Carl, This should work fine, unless the calculation is After Read in which case it can only sort on what the last "saved" value is in the database (which is probably blank or out of date).
View ArticleRe: URL to download attachments?
Hi Charles, Take a look at this recent thread: Direct link to download an attachment in an Incident or Knowledgebase Article. They were using a report template to display the link but the concept is...
View ArticleRe: After upgrading to 7.72, 2 questions on the actions workspace
Hi Richard, For question 1 could you clarify which setting you changed and what hasn't changed as a result? Maybe some screenshots? For question 2 look at the "Workspace - Split Workspace Actions...
View ArticleRe: LANDESK 9.6 Remote Conosle Problem
Ok, sorted now. It seems my console installed into "C:\Program Files\LANDesk\ManagementSuite" and some dlls were entry points in the registry were pointing to "C:\Program Files...
View ArticleRe: How can we default to Audit Trail versus 'Tree view'?
For those who stumble upon this post, the solution is here: Script to change the Privileges for saving the Panel Layout Setting
View ArticleRe: Can Any one suggest what to do when getting the following error message...
Try putting it somewhere where it is certainly not aligned with another element. Otherwise, search for the window in the ui_form_item table in the database and update the ui_aligned_groupbox_guid to...
View ArticleColours in Web Desk
I would like to achieve somethnig like this. For example if I add "All Incidents" query in my Web Desk dashboard i would like to see different rows colour using some conditions, i.e. if assigned_group...
View ArticleRe: Colours in Web Desk
I am afraid that what you are trying to achieve is not really possible. The best you could do is set an calculated attribute on your incident (for example IncidentColour). Create a calculation that...
View Article