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Re: Reference customer fields in Request Offering Form

Thanks for the response. For this to work for me though I would need to be able to auto populate the employee field with the Service Request customer.

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Re: How to send different "ForNewIncidentNotification" emails based on the...

You could include a conditional expression based on the email of the profile that is used when the ticket gets created. 

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Re: Emails sent directly from HEAT - Incident

Hi all This one is still ongoing Anyone got any idea on how to fix? Dan

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Re: Is there a release date for EPM 2018.1?

Did you open a case on this so we can take note of it? I can't find any other instance of this issue on our current cases, and we've done multiple in place upgrades.  There's little we're able to do...

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Re: Emails linked to Goldmine with a wrong time

Yes the Use date from mail header option is selected.

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Re: Emails sent directly from HEAT - Incident

could it be in one of your communication templates  

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Re: Emails sent directly from HEAT - Incident

Now that I understand HEAT a bit better I've found the Editing rule. You were right all along Chris. Dan

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Re: Credentials Invalid When Scanning Windows 10 Machine

This isn't the right community for "Patch for Windows Server" ... this is the EPM (old "LANDesk Management Suite") part of community. You will want to re-post your thread here --> Space: Ivanti...

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Re: Emails sent directly from HEAT - Incident

Thanks Jen Didn't know about this so I'll take a look at it for reference!Dan

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Re: Crash on loading boot.sdi

What's interesting is that I run into the same issue in my lab.  It doesn't happen ALL of the time and it usually only happens after a reboot to flash the BIOS during PE.  Most of the time it boots...

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Re: Schedule Time Creep Issue

well i didnt mean to refer to you as a developer, just using that in the sense of how it was designed. Also they do not make these things very intuitive to the users of their product who haven't been...

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Re: Attempting to restore STG environment but HEAT SM is stuck on (Restoring...)

Hi John, If your operation failed for some reason and the DB is stuck in restoring mode on SQL you will likely need a DBA to get it back into a more normal mode.  If you don't have one around google is...

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Re: Object Permissions

Hi BKallweit, Relationships will carry over a Last Modified date/time to the parent when child records are manipulated.  This is simply the design of the product.  I'm not sure how you could make all...

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Re: How to Search Date/Time Request Parameter?

Hi bwilcox, I don't think you can do this as you describe.  The reason it will not work this way is that the Parameter fields are stored as text in the database, no matter the field type.  The metadata...

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Re: Update first unassigned item

Hi DTuner, The only thing I can think of that might have a possibility of doing this is the UI Action type quick action.  You'd have to use one of the search based options as described in the help...

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error

 This is regarding issue in Wavelink Avalanche. User has reported that they are getting error when they try to remote connect wavelink devices using StandAloneRC application, all others functionality...

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Cannot create HEAT Workspace object

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Re: Ivanti SM 2017.3 Requirements

Server 2016, SQL 2016 and SQL 2017 are not yet supported.  Product management and development are working to get this included in the 2018.1 release, however, please check those release notes and...

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Re: DocuSign and HEAT/ISM integration

Hi Vee, I'm seeing you've not gotten much response on this in the general ISM forum space.  I'm moving this to the Integrations subspace to see if you get any better response there.  I've never heard...

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Re: Ivanti SM 2017.1 Project Management Successor

Hi Antoine, I'm not sure I understand the question (though I've not worked extensively in the Project module).  Can you share some screenshots that might give us more context to advise you further? Jon

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