Re: Display recent Notes or With Customer content on Incident Window

Notes are already supposed to use "ToLocalTime" but for some reason, adding it to the calculation seems to have helped.  I'll be testing some more, but this rev appears to work in WebDesk.

import System

static def GetAttributeValue(Incident):

    Value = 'Most recent note or With Customer details:'

    Value += '\n'

    if Incident.Status.Title == 'With Customer':

        if Incident.Notes.Latest() != null:

            if Incident._WithCustomerCol.Latest()._Createdon.ToLocalTime() > Incident.Notes.Latest().CreationDate.ToLocalTime(): Value += Incident._WithCustomerCol.Latest()._Details

            else: Value += Incident.Notes.Latest().Text

        else: Value += Incident._WithCustomerCol.Latest()._Details

    elif Incident.Status.Title != 'With Customer':

        if Incident._BackFromCustomerCol.Latest() != null and Incident.Notes.Latest() != null:

            if Incident._BackFromCustomerCol.Latest()._Createdon.ToLocalTime() > Incident.Notes.Latest().CreationDate.ToLocalTime(): Value += Incident._BackFromCustomerCol.Latest()._Description

            else: Value += Incident.Notes.Latest().Text

        elif Incident._BackFromCustomerCol.Latest() == null and Incident.Notes.Latest() != null: Value += Incident.Notes.Latest().Text

        elif Incident._BackFromCustomerCol.Latest() != null and Incident.Notes.Latest() == null: Value += Incident._BackFromCustomerCol.Latest()._Description

        else: Value += 'No recent notes'

    else: Value += 'No recent notes'

    return Value