Re: Display recent Notes or With Customer content on Incident Window

Hi Tim,

Here is a calc I wrote that gathers the "LatestUpdate" for my Incidents... it checks all Notes/Tasks/TaskNotes for whichever was added most recently.  Feel free to adjust it to include With Customer and other objects as well.

import System
static def GetAttributeValue(Incident):
     Value = ""

     Current = Incident

     try:
          if Incident.Notes.Count>0:
               Current = Incident.Notes.Latest()
               LUtype="NOTE"
          if Incident.Tasks.Count>0:
               LatestTask = Incident.Tasks.Latest()
               if LatestTask.CreationDate > Current.CreationDate:
                    Current = LatestTask
                    LUtype="TASK"
               for t in Incident.Tasks:
                    if t.Notes.Count>0:
                         if t.Notes.Latest().CreationDate > Current.CreationDate:
                              Current = t.Notes.Latest()
                              LUtype="TASK.NOTE"
          if LUtype == "TASK":
               Snippet = Current.Description.Substring(0,500)
          else:
               Snippet = Current.Text.Substring(0,500)

          Value = String.Format("<strong>[Update by {0}/{1}] ({2})::::</strong> {3}", Current.CreationUser.Title, LUtype, Current.Title, Snippet)

     except e as Exception:
          return Value
     return Value