Known issue - WebDesk doesn't show all groups or all shortcuts within a group
I was surprised this one hasn't been reported formally to support before now, but there you go. The old ones are the best. If you have a fair number of shortcuts groups in webdesk and/or lots of...
View ArticleRe: Add Assignment - Remove action for End User, but allow automation
You first enable the action by allowing the user to use regular assignments, so they need to be able to create assignments and execute the assignment action. You then run the script to remove the user...
View ArticleRe: Showing escalation colour on WebDesk query
Aha. If you\ask your support team, they should be able to give you the problem reference number. Pop that up here and other people who have the same issue can add more wieght to that issue by...
View ArticleRe: Add Assignment - Remove action for End User, but allow automation
All 3 priviliges on the Add Assignment item were already enabled / checked for the SelfServiceGuest role before I ran the script. After running the script, all that seems to happen is the Execute...
View ArticleRe: Add Assignment - Remove action for End User, but allow automation
I think it worked this time. I must have had something disabled or something not set properly. Thanks!
View ArticleRe: Deploying an Image fails to inject unattend.xml (Provisioning)
Ok, so placing the unattend.exe at the root of c: Here is what is happening now. I get to the windows login.(automatic login does not work, my admin user account mpcore does not login on it's own, but...
View ArticleRe: OS X integrated security
Are you attempting to use the Remote Control Viewer on a Macintosh device in order to control a windows machine? Just wanted to make sure i was following the question
View ArticleRe: Deploying an Image fails to inject unattend.xml (Provisioning)
You should not get prompted for a login at the first reboot if the image was syspreped properly. If there was an issue with how sysprep was run then this would cause the problem you are having. I would...
View ArticleRe: Query: Changes for which I am the Builder?
You would compare the user attribute holding assigned builder (or current assignment/user if you are working that way) against Is Current User. As you drag the attribute onto the criteria, you should...
View ArticleRe: SMS Messaging
Sadly the only ones I have come across are not free or if they are, turn out to be less than 100% reliable. I'd love to know of one ....
View ArticleRe: Deploying an Image fails to inject unattend.xml (Provisioning)
If your image is a 64 bit version of Windows please make sure to change the unattend.xml file that came with the template if that is the one you are using. The file is setup for the 32 bit version of...
View ArticleRe: Unable to load provisioning template
The new Imagew v2 deploy image action will map a drive based on your preferred server settings. If you dont use preferred servers you still need your source setup as one with a dummy IP Range so that...
View ArticleRe: Updating ticket or CI via e-mail, based on some field other than ticket ID
Hi csimpson, I think there is no other way other than using the LANDesk default ID. I did raised a ER for this, please check below link:- http://community.landesk.com/support/ideas/3339
View ArticleRe: SMS Messaging
We had done this but the SMS services isn't free. SMS information in the process then use database script to send the SMS url link
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Re: Resource Management Settings missing
Do you have a lincese key that enables resource manager? Without that, I don't think the system option will appear. It should look like this:
View ArticleRe: Resource Management Settings missing
Just looked through the license key. Looks like that's the reason why. Oh well, one more project off my list. Thanks for the help.
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Re: Query: Changes for which I am the Builder?
No tricks at all, this time! The enclosed is a query on incident management/incident and the current assignment/user attribute has been dragged onto criteria. The prompt then appears and I've changed...
View ArticleRe: Mail Not Sending from Fixed Group
Thanks for the response, I should add I'm only a month down the line with LDSD so please excuse the ignorance, the User field will NOT delete no matter what I do every time I save the field...
View ArticleRe: Mail Not Sending from Fixed Group
Best guess - Right hand click and use Value type and set back to absolute value (blank)
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